Things I like this week (Version 2)

[let's have the photos and video speak for me, blah, blah, blah...]

Posterous Sucks

 

Frowny
http://contentdotio.blogspot.com/

Posterous has the worst customer service I have ever experienced.  They obviously don't care about their customers and the work that it takes to build and maintain a blog.  

The link above is to my archive blog as Theodore at Posterous Customer Service "helped" me DELETE my entire blog when I had trouble posting to my regular blog a few weeks back. I somehow had two accounts and when trying to post from my IMac, I kept posting to a blog within my account called 

shimmyness's posterous

This was to an account I didn't create, but somehow was the only place I could post my blog.  Being annoyed with this phantom blog, I emailed customer service to get help back on September 6 with a final message from Theodore on September 15th:

Below is the exchange that you have to read from the bottom up to get the gist of my experience with them.  Don't know if I will use Posterous anymore or not. On the fence as I like the clean look and feel of Posterous and liked emailing in my posts and also don't want to learn another tool to do what I need it for. Most upset about all the work I did on this and how now I have an archive blog that will be annoying to reference.....BUT THAT I AM GRATEFUL FOR. Thanks to my loving husband who linked this to our website and was pulling my POsterous feed to be included into the site.  Funny thing was that in our new design of 

content.io

we didn't even have the blog set up. So we found this and I was so relieved.

Also, one of the most annoying things was that at the end of every email from the folks at Posterous, there was this sentence below with the names swapped out depending on who was "HELPING" you.

"Give Theodore kudos!  Kudos help us rate how well we're supporting you."

I tried to rate Theodore as SUCKS but there is no option to rate someone badly, you can only click on the link and that HELPS them see how their support staff are doing.  Arrrrgh.

But, luckily, my blog was backed up:

http://contentdotio.blogspot.com

 

so I guess all that work can be found in my archive there.  The trouble is, I really LIKED POSTEROUS and wanted to keep using their interface, but see now that they are trying to change their 'blogging only' site into a more social networking site.  Arrrrgh again.

Maybe I will just start over, but wanted to share my AWFUL experience so no one else contacts Theodore or Suyash or Kathleen Bunn with this problem or any problem for that matter. Maybe they don't give a shit at the moment with the roll-out of their new platform. Bummed also as I really enjoyed my subscriptions to other Posterous writers and posters out there and now have to start over to find those people and develop that reading list.

Let me know what you think I should do.........Feel sick to my stomach when I think about writing my blog these days.

K

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

 

From: Theodore <help@posterous.uservoice.com>

Re: help please

September 15, 2011 12:05 AM

 

Hi Karen,

Unfortunately the only possible location of your site may be in the Google Cache, deleted sites are not backed up on our system at all.

-Theodore

Give Theodore kudos!  Kudos help us rate how well we're supporting you.

 

On September 15, 2011 at 02:11AM Karen Nourse <karen@kzfilms.com> wrote:

I am a real fan of Posterous, used it for over 2 years and then last week accidentally deleted my blog. Theodore, one of your tech support guys told me what to do when all I wanted to do was get rid of a phantom site that was attached to my account. I was trying to be a helpful user, sent him an email about the problem and was then left with no account.

Please help me.

I really like the interface and since I teach this was a great way to give more information to my three sets of students in NYC. Now that my blog that I worked so hard on is deleted, I am despondent. I received a note back from Kathleen, Suyash and nothing further from Theodore.

Is there anything that can be done? It seems like customer service on your part has been overlooked.

Karen

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

From: Kathleen Bunn <help@posterous.uservoice.com>

Subject: Re: Posterous feedback

Date: September 12, 2011 11:42:24 PM EDT

To: Karen Nourse <karen@kzfilms.com>

 

 

Hello Karen,

Unfortunately, if the site was deleted, there is no way to bring it back. When you visit the URL of the site it no longer comes up? If so, it has in fact been completely deleted from the system. You can try searching for Google cached versions of the posts, but they may not be available.

I do apologize for the inconvenience.

Kathleen

Give Kathleen Bunn kudos! Kudos help us rate how well we're supporting you.

On September 13, 2011 at 12:51AM Karen Nourse <karen@kzfilms.com> wrote: 
Help. Please let me know when you can if we can recover these files. Desperate to try to work this out as there was so many years put into all this work. Can you send me an update or anything that will help me understand what is happening?

Thanks,

Karen

Begin forwarded message:

>

Hi Karen,

What was the email address on your original account and what was the email address on the account you would have liked to be deleted?

Thanks, 
Suyash

Give Suyash kudos! Kudos help us rate how well we're supporting you.

On September 7, 2011 at 12:39AM karen <karen@kzfilms.com> wrote: 
name: 
Karen Nourse

email: 
karen@kzfilms.com

body: 
Please help! I spoke to Theodore today and there was a problem because my account was accidentally deleted. I had two accounts, one account that was a phantom account and received instructions from Theodore on how to delete it. I did so and thought everything was fine at first as the other account seemed to be gone. But then I went to post later this afternoon and discovered that everything was gone.

I only contacted you in the first place to receive advice on how to delete the phantom account and now all my work is gone. I am a teacher in the South Bronx, NY and use the blog to help educate my students on all things digital. There was years of work put into this blog. Please help. 917-406-2433

Karen

http://posterous.com/people/hd2fvPZgGTflg

Hi Karen,

Thanks for the reports. Let us know if you have any additional questions or concerns and thanks for using Posterous!

-Theodore

Give Theodore kudos! Kudos help us rate how well we're supporting you.

On September 6, 2011 at 04:00PM karen <karen@kzfilms.com> wrote: 
Luckily it looks like my account is still there.

I think the problem may have been caused by the bookmarklet. have you experienced this problem before?

wanted to test and make a post using the bookmarklet

it then said I was not logged in. suspicious. will wait to hear from you as I am confused.

thanks, karen

Hi Karen,

I looked into the account and it seems that there is an account, but it seems recently created. Are you sure that you deleted the correct account and there were actually two accounts instead of just two sites on the same account? Also, were your sites public or private?

Thanks, 
Suyash

Give Suyash kudos! Kudos help us rate how well we're supporting you.

On September 8, 2011 at 01:38AM karen <karen@kzfilms.com> wrote: 
Please help if you can.

Warmly,

Karen

To delete your account, please login and click the "your settings" option from the left sidebar and then click the "your account" tab that comes up. Scroll down and click the "delete account" button.

Give Theodore kudos! Kudos help us rate how well we're supporting you.

On September 6, 2011 at 03:38PM karen <karen@kzfilms.com> wrote: 
How do I delete? tied that already?

Hi Karen,

Unfortunately merging sites is not supported by our platform, however as a workaround you can delete one account and recreate those sites associated with it in the remaining account.

-Theodore

Give Theodore kudos! Kudos help us rate how well we're supporting you.

On September 6, 2011 at 03:24PM karen <karen@kzfilms.com> wrote: 
name: 
Karen Nourse

email: 
karen@kzfilms.com

body: 
How can I merge my sites?

Don't know how I am posting unfortunately to my Posterous Shimmyness account but want to delete that and post to my 
Things I like this week.

Can you help? 
Don't know what's happening.

k

http://posterous.com/people/1bgZT8zscQV

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